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iOS 11 – issues accessing emails on 365

iOS 11 has been released for supported devices this month but Apple’s native mail app may not work with Microsoft’s 365 platform yet and the same may well be true for other hosted Exchange platforms.  The Microsoft notification reads;

“Known Issue: Email access in iOS 11
Prevent or Fix Issues
Published On : September 20, 2017

If you are using the native mail app on your iPhone or iPad, and upgrade to iOS 11, you may encounter issues.
Due to an incompatibility in the new release of iOS, users of the built-in Apple Mail app in iOS 11 may be unable to sync their Office 365 mailbox or login to their accounts. iOS 9 or 10 users are not affected.

Microsoft and Apple are working to resolve this issue……In the meantime, we recommend you download the free Outlook for iOS client, available in the App Store. Alternatively, you can avoid updating to iOS 11 until the issue has been fixed.”

If you are anxious to get the latest iOS, keep the above in mind to help shape your course of action.