Remote Support

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About VCI

VCI Systems Ltd was founded in 1997, providing IT consultancy and support services to small businesses in the home counties and surrounding areas.

VCI’s growth has come about entirely from word of mouth – no glossy brochures, email campaigns or over the top websites, just happy customers passing on the highest possible praise for any support company; a recommendation.


Why work with VCI Systems?

However cliché it may sound our aim is to work with our clients, not just for them.  To this end;

We are friendly.  As a small business ourselves, we understand small businesses.  We appreciate your concerns and we value your custom.  The support consultants you speak with on the phone are the same individuals who will visit your site to install, configure, repair and consult.

We are available.  We use a number of different tools to facilitate remote support so, as long as you can get onto the internet, we can go beyond simple telephone support and view your screen (by invitation) to assist and resolve most queries.  If you do find our voicemail picking up the call, leave a message and we will call you back.  If the situation requires a site visit, our focus on local businesses means we are never too far away should that emergency arise.

We are independent.  We remain, first and foremost, a consultancy company and not a ‘box shifter’ – our value is in the advice we offer and the solutions we bring to your work place.  Accounts with key UK distributors allows us to offer competitive pricing on hardware and software solutions but we are equally happy working on hardware which you have sourced yourselves.

We are approachable……so talk with us.  We are not just here to put right what has gone wrong.  Involve us in your planning, discuss the goals you have or any forthcoming projects and we can help ensure that the appropriate infrastructure is in place, in time or, perhaps, steer you away from a solution which would be both costly and unworkable for your organisation.

Work with VCI Systems and understand everything…..right from the start.


In the words of our Clients…

“…very high level of confidence in the service provided.”
Tim Harding, Haslams Estate Agents

“I find working with VCI to be truly rewarding, always polite and efficient. Excellent technical knowledge and a very swift turn around to problem resolution.”
Nigel Elliott, C8 Consulting

“Robert & his colleagues are excellent at what they do. No matter what queries I have, I always get an answer. I have complete trust in VCI and their ability to look after our IT.”
Vincent Tripp, Tara Tripp Hearing Care

“We have a good relationship and feel in safe hands.”
Gemma Lavery, You HR Consultancy

“VCI have been our systems support company for many years and I can honestly say we have always received a 1st class service. They always respond quickly, they are easy to get hold of and they try to resolve any situations that may arise as promptly as possible. They also guide and inform us about our systems and suggest the best solution for our business, whether it comes to networking, purchasing equipment or just some reliable advice. Our computer systems and associated requirements are integral to our business and to have VCI supporting us is very reassuring. We couldn’t have issues with our systems for more than 48hrs and we know that with VCI there as back up this situation would not arise. I would always recommend VCI.”
Mike Adlem, Caversham Coachworks

“VCI Systems is an incredible company. They understand your needs no matter what size your business is, and I appreciate how much they have supported my small PR agency for over 13 years, matching my needs with a bespoke support campaign that is cost effective, responsive, personal, professional, bang up to date and just really, really helpful. They provide me with seamless support, and the whole team is incredibly friendly and approachable on some of my more, shall we say, basic questions, right through to ordering new kit for me or sorting out a new member of the team’s IT needs! I really can’t recommend them highly enough. At a time when IT companies are constantly promising us the earth if we switch to them, I am really happy to know that I would never want to switch away from VCI, they are one of those rare companies that you are lucky to find, supporting my business and supporting me. I would be, quite literally, powerless without them!”
Michelle McCarthy, Voicebox PR


And the final word…

A testimonial from a third party supplier;
“…VCI is the best support company we have worked alongside…”
Lorraine Harris, in2grate
in2grate are a supplier of ERP (Enterprise Resource Planning) software solutions who work with a number of businesses across the UK. We worked together supporting a mutual client through a total migration of platform and software. The quoted comment, fed back to us from the client (and published here with Lorraine’s approval), was delivered as feedback to the client rather than any mutual appreciation between two suppliers.